Return and Refund Policy

Last updated: August 12, 2026

This Return and Refund Policy explains your options if you are not satisfied with a Product purchased through our website. It forms part of our Terms and Conditions and is intended to comply with applicable Egyptian consumer protection law, including Consumer Protection Law No. 181 of 2018.

1. Return Window

You may request a return within 3 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging, with proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

The following items are not eligible for return or refund, except where the item is defective or not as described:

• Intimate or hygiene products, perishable goods, custom or personalized items.
• Items marked as final sale or clearance.
• Gift cards.

3. How to Request a Return

To start a return, contact us at info@yeszwear.com with your order number and the reason for the return. We will provide instructions on how and where to send your item. Items returned without prior authorization may not be accepted.

4. Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item, the cost of return shipping is the responsibility of the customer. If the return is due to our error, we will cover the cost of return shipping.

5. Inspection and Approval

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. Approved returns are typically processed within a reasonable period of receipt.

6. Refunds

Approved refunds will be issued to your original payment method within a reasonable period of approval, subject to processing times of your bank or payment provider. Original shipping charges are non-refundable, except where the return is due to our error or a defective product.

7. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at info@yeszwear.com. Exchanges are subject to product availability.

8. Damaged, Defective, or Incorrect Items

If you receive a Product that is damaged, defective, or different from what you ordered, please contact us at info@yeszwear.com within 3 days of delivery, including photos of the item where possible. We will arrange a replacement, exchange, or full refund, including any applicable shipping costs, in accordance with your rights under Egyptian consumer protection law.

9. Late or Missing Refunds

If you haven't received a refund within the expected timeframe, please first check with your bank or payment provider, as processing times vary. If you still have concerns, contact us at info@yeszwear.com.

10. Contact Us

For any questions about returns or refunds, contact us using the information below.